However, my address might not be serviceable for that home internet product due to the capacity limits for my area's cellular coverage. In other words, it's entirely possible that I could get 5G cellular service in my home, and my next-door neighbor might even have T-Mobile Home Internet. So, we allocate access to Home Internet on a sector-by-sector, home-by-home basis." In some areas, we have extra capacity on the network, but in others, we don't. "Our fixed wireless Home Internet runs on the extra capacity on our wireless network. "There are still many households that do not qualify for Home Internet yet, even though they may get 5G on their mobile device - and that's intentional," they told me via email. "It's not only the number of households that we believe could get ," she said, "but how many within a given sector we could say yes to."Ī spokesperson corroborated that mindset when I reached out to T-Mobile for further insight. To lure customers, it's offering a free, 15-day test drive (so you can try it without having to change your current provider), a price lock guarantee (you pay the same price for as long as you remain a customer, with no lingering fears of a price increase after a year, as is the case with many ISPs), and additional savings of $20 per month with eligible Magenta Max mobile plans. In May 2022, it began its Internet Freedom push, which leans into Americans' dissatisfaction with ISPs and encourages people to "break up with Big Internet" by trying T-Mobile Home Internet. Overall, T-Mobile has been aggressive in its pitch.
Per T-Mobile, a third of those homes are in rural communities and small towns. Now, T-Mobile Home Internet has over 2.6 million customers and is available to over 40 million households.
In mid-April 2022, T-Mobile proudly announced it had reached 1 million customers just a year after the product's nationwide launch. Some of the early numbers support Moore's assessment. T-Mobile, whose gateway device is shown here, includes equipment in the monthly fee.
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